Returns & Exchanges

At Hug Sleep, we want you to experience the ultimate sense of security and comfort; if you are not completely satisfied with your Sleep Pod, you can return or exchange it within 30 days of delivery.

1

Initiate Your Return

Visit our online return portal and enter your order number and zip code to start the process.

2

Package Your Item

Place the product in its original packaging or a secure shipping box to ensure it remains clean and undamaged during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing